1. Order Processing & Fulfillment
All orders are processed through our online store powered by Ecwid and fulfilled both internally and through trusted third-party partners, including Printful. Please allow 2–5 business days for order processing before shipping.
2. Shipping
Shipping times and costs vary depending on your location and the product ordered. Once your order has shipped, you will receive a tracking number via email. Please note that shipping is handled directly by our fulfillment partners, and delivery times may be affected by carrier delays or high-volume periods.
3. Payment Methods
We accept secure online payments through Lightspeed and Ecwid’s integrated checkout system. Accepted payment methods include major credit/debit cards, Apple Pay, Google Pay, and other trusted providers available at checkout.
4. Sales Tax
Applicable sales tax will be calculated and added at checkout based on your shipping address and local tax regulations.
5. Issues with Orders
If you experience any issues with your order such as delays, damages, or incorrect items please contact us at Pinehurstgen@gmail.com, and we’ll work with you and our fulfillment partners to resolve the issue as quickly as possible.